Ask HN: Amazon Renewed charged my card without authorisation
I tried to buy an M1 Max from Amazon Renewed but my purchase was rejected since my credit limit on Amazon Prime Card was low. I got an email and was told if I want to further pursue, I should change my card from the Amazon card. I wanted to buy from Renewed as I could split the payment into instalments and accordingly afford.
Well, an hour later I get another email that my other credit card has been charged WITHOUT my authorisation for the machine.
I called Amazon to let them know that I want a refund but they refused and said that the seller CAN refund. Now I am a student, and this a massive charge.
On top of that, a customer care supervisor shut down the phone on me. Has anyone been in a similar position? This is eerily like the same Adobe BS I had to go through a couple of years back.
You own your card financials. Ring your bank, and block the transaction. OTOH if there are identities bound up inside Amazon, ownership (well, rental) of digital goods, you could be cutting off your nose to spite your face here, but the banks have to respect your requirements with charges on your card. Its your card you own the right to decline a transaction you didn't authorise.
No, it is not common for helpdesk and case management to close a call. You probably will struggle to get Amazon to take that seriously but in the real world, this is not acceptable and a good player has a path to complain about this, which means call logs get looked into. I don't think it will happen here.
I'm a bit confused. You wanted to buy a thing and amazon ultimately allowed you to do so despite a slight hiccup. Did you not end up getting what you wanted?
I wanted to buy it on installments. That could not happen with Amazon Credit card. Fine. But then it went on to my other credit card and bought the machine itself for the full payment.
Give it back and get a refund for it and buy again with the options/seller you want